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Neon Grizzly Return Policy
Return & Refund Policy
- Orders can be cancelled before they are shipped. A cancellation fee may apply.
- Customized or personalized orders cannot be cancelled once they are in production, this may include “pre-order” items.
Return Time Frame:
- Returns must be initiated within 7 to 14 days from the date of receipt.
Condition for Returns:
- Items must be unused, unworn, in the same condition as received, and in the original packaging.
- Proof of purchase is required for all returns.
- For hygienic reasons, items like underwear, socks, beanies, hats, masks, bandanas, and hair accessories cannot be returned or exchanged.
- Other non-returnable items include perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and certain health and personal care items.
- Partial refunds may be granted for items not in their original condition, damaged or missing parts for reasons not due to our error.
- Sale items are generally not eligible for a refund.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment (usually within 5 business days from approval) and may be subjected to a restocking fee.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact our customer service.
- We only replace items if they are defective or damaged.
- Exchange of items for different sizes or colors is subject to availability.
Shipping for Returns:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- For any questions or concerns regarding the return and refund process, please contact our customer service via orders @ neongrizzly.com