Return & Refund Policy

Cancellation Policy:

• Orders can be cancelled before they are shipped. A cancellation fee may apply.
• Customized or personalized orders cannot be cancelled once they are in production, this may include “pre-order” items.

Return Time Frame:

• Returns must be initiated within 7 to 14 days from the date of receipt.

Condition for Returns:

• Items must be unused, unworn, in the same condition as received, and in the original packaging.
• Proof of purchase is required for all returns.

Non-returnable Items:

• For hygienic reasons, items like underwear, socks, beanies, hats, masks, bandanas, and hair accessories cannot be returned or exchanged.
• Other non-returnable items include perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and certain health and personal care items.

Partial Refunds:

• Partial refunds may be granted for items not in their original condition, damaged or missing parts for reasons not due to our error.
• Sale items are generally not eligible for a refund.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment (usually within 5 business days from approval) and may be subjected to a restocking fee.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please contact our customer service.

Exchanges:

• We only replace items if they are defective or damaged.
• Exchange of items for different sizes or colors is subject to availability.

Shipping for Returns:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Information:

• For any questions or concerns regarding the return and refund process, please contact our customer service via orders @ neongrizzly.com