Refund policy
We want you to love what you ordered. If there's a problem with your order, we'll do our best to help.
Order Cancellations
Orders may be cancelled before they have shipped. Once an order has entered production or has shipped, it can no longer be cancelled.
Custom, personalized, made-to-order, and select pre-order items cannot be cancelled once production has begun.
Returns & Exchanges
Return or exchange requests must be submitted within 14 days of delivery.
To be eligible, items must be:
- Unworn and unwashed
- In their original condition
- Free of odors, pet hair, stains, lint, deodorant marks, or other signs of wear
- Unaltered
- Accompanied by proof of purchase
We reserve the right to refuse any return or exchange that does not meet these requirements.
Sizing
If your item doesn't fit quite right, we'll do our best to help.
Eligible items may qualify for an exchange for a different size, subject to inventory availability. If the requested size is unavailable, we may offer store credit instead.
All sizing exchanges and store credit requests are reviewed on a case-by-case basis and are approved at our sole discretion.
If a size chart is available on the product page, we strongly recommend reviewing it before placing your order. If a product does not include a size chart or you have any questions about sizing, please contact us before ordering—we're happy to help recommend the best fit.
If you're deciding between two sizes, we generally recommend choosing the larger size, as sizing can vary between garments.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund unless they arrive damaged or incorrect:
- Custom or personalized products
- Made-to-order and select pre-order items
- Gift cards
- Digital or downloadable products
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within approximately 5 business days of approval. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable.
A restocking fee may apply where permitted by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We'll work with you to resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving an incorrect or defective item.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us at: